We want your experience with Little Joey Store to be joyful and worry-free. Below is our return and refund policy, designed to be clear, fair, and aligned with the Australian Consumer Law.

🔄 Change of Mind Returns

You have 14 calendar days from the date your order was delivered to request a return due to change of mind.

✅ Eligibility Criteria:

To be eligible:

• Item must be unused, unopened, and in original condition
  
• Include all original packaging and tags
  
• Must include proof of purchase (receipt or confirmation email)
  

💰 Restocking Fee:

A 7% restocking fee applies to all approved change-of-mind returns. This covers payment processing and handling fees. The restocking fee will be deducted from your total refund amount.

🚚 Return Shipping:

• Customers are responsible for return shipping costs
  
• We recommend using a tracked and insured service, as we cannot take responsibility for lost packages
  
• Parcels with unpaid postage will not be accepted
  

❌ Non-Returnable Items

• Sale items are not eligible for change-of-mind returns, but are fully covered for faults or damages
  
• We do not accept returns for:
  
  Used items
  Items without original packaging or tags
  Gift cards
  

📦 How to Start a Return

Contact our team at: 📧 contact@littlejoeystore.com
We’ll reply with return instructions and next steps.

⚠️ Faulty, Damaged or Incorrect Items

Sometimes things don't go exactly to plan, but we've got you covered! 💛

🚚 Damaged in Transit or Incorrect Items:

If your order arrives damaged from shipping or isn't what you ordered, please contact us within 7 days of delivery so we can make it right quickly.

⚙️ Faulty or Defective Items:

If you discover a manufacturing fault with your item, please reach out as soon as you notice the issue. Under the Australian Consumer Law, our educational products are covered against defects for a "reasonable time" based on their nature, price, and expected lifespan.

🛠 What to Do:

Email us at 📧 contact@littlejoeystore.com with:

• Your order number 🧾
  
• Clear photos or a short video of the issue 📸
  
• A brief explanation of the problem ✍️
  

We’ll assess your claim with care. If accepted, we will:

• Provide clear return instructions 📦
  
• Cover all return shipping costs 💸
  
• Offer a refund, repair, or replacement, depending on the situation ✨
  

🧾 Refund Options:

If the item has a major fault, you can choose:

• A full refund 💰, or
  
• A replacement item (if in stock) 🎁
  

If the fault is minor, we may repair or replace the item within a reasonable time.

💳 Refund Processing

• Once we receive and inspect your return (typically within 2 business days), you’ll be notified of the result
  
• If approved, your refund will be issued to your original payment method
  
• It may take 2–10 business days for your bank to process the refund
  
• If 15+ business days have passed since approval and no refund appears, contact us
  

🇦🇺 Your Rights under Australian Consumer Law

This policy operates in line with the Australian Consumer Law. You are entitled to a refund, exchange, or repair if a product is:

• Faulty or defective
  
• Not as described
  
• Not fit for its intended purpose
  
  These rights apply to all items, including those on sale.
  

❤️ Thank You

We truly appreciate your trust in Little Joey Store.
If something didn’t go as expected, please know we’re here to help with kindness and respect.
Our team is committed to resolving any issues with care, transparency, and genuine attention.

Your satisfaction means the world to us.

With love,
The Little Joey Store Team ❤️